Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to Pinnacle Tech BD (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pinnacletachbd.com and use our eCommerce automation services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide to Us:

• Full name
• Email address
• Phone number / WhatsApp number
• Country of residence
• Business information (store name, platform, business goals)
• Payment and billing information
• Any other information you voluntarily submit through our contact forms or during onboarding

Information Automatically Collected:

• IP address and browser type
• Pages visited and time spent on site
• Device type and operating system
• Referring URLs
• Cookies and tracking data

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver and manage our eCommerce automation services
• To process payments and send invoices
• To send service updates, weekly reports, and important account notifications
• To improve our website and service quality
• To comply with legal obligations
• To send promotional emails or newsletters (only with your consent — you may opt out at any time)

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• Service Providers: With trusted third-party vendors who assist us in operating our website or delivering services (e.g., payment processors, email platforms) — bound by confidentiality agreements
• Legal Requirements: If required by law, court order, or government authority
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred — we will notify you before this occurs
• With Your Consent: For any other purpose with your explicit consent

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

We use cookies for:

• Remembering your preferences and settings
• Analyzing website traffic and usage (via Google Analytics)
• Improving site performance

You can control cookies by:

• Adjusting your browser settings to refuse cookies
• Using browser extensions that block tracking

Note: Disabling cookies may affect the functionality of certain parts of our website.

6. Third-Party Services

Our website may contain links to third-party websites (such as Amazon, Walmart, eBay, TikTok) and we may use third-party tools including:

• Google Analytics — for website traffic analysis
• Meta Pixel (Facebook) — for advertising and retargeting
• WPForms — for contact form submissions
• Payment Processors — for secure payment handling

These third parties have their own privacy policies and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration, including:

• SSL encryption on all data transmitted through our website
• Restricted access to personal data within our team
• Secure storage of all sensitive information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory obligations
• Resolve any disputes or enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal information we hold about you
• Right to Correction — Request correction of inaccurate or incomplete data
• Right to Deletion — Request deletion of your personal data (“right to be forgotten”)
• Right to Restrict Processing — Request that we limit how we use your data
• Right to Data Portability — Request your data in a portable format
• Right to Object — Object to our processing of your data for marketing purposes
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will delete it immediately. If you believe we may have collected information from a minor, please contact us right away.

11. International Data Transfers

Pinnacle Tech BD is based in Bangladesh and serves clients globally. By using our services, you consent to the transfer and processing of your personal information in Bangladesh and any other country where our service providers operate. We take steps to ensure your data is protected in accordance with this policy regardless of where it is processed.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify registered clients via email if the changes are significant

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Pinnacle Tech BD
Email: privacy@pinnaclebd.ltd
Website: pinnacletachbd.com
Phone / WhatsApp: +880 0000-000000
Business Hours: Monday – Friday, 9 AM – 6 PM (GMT+6)